Patient Questionnaire

Your opinion can make a difference.

We aim to provide the highest standards of care to all patients. To help us measure our level of achievement, we would be grateful if you could take a few minutes to complete our feedback questionnaire. We would also be grateful if you could submit a Google review using the link at the bottom of the form so that other prospective patients can read about your experience.

Please enter your Full Name

Please enter your Email Address

How easy did you find it to book an appointment? How easy did you find it to book an appointment? 1 - Very easy 2 - Easy 3 - Neither easy or difficult 4 - Difficult 5 - Very difficult

How easy was it to schedule your appointment at a time convenient for you? How easy was it to schedule your appointment at a time convenient for you? 1 - Very easy 2 - Easy 3 - Neither easy or difficult 4 - Difficult 5 - Very difficult

Where did you find Hugo Henderson’s clinic details? Where did you find Hugo Henderson’s clinic details? Internet Social Media Referred by GP Referred by another specialist Referred by a patient

Tell us which clinic you attended? Tell us which clinic you attended? Outpatients at The London Clinic Inpatient at The London Clinic

How easy was it to find the clinic? How easy was it to find the clinic? 1 - Very easy 2 - Easy 3 - Neither easy or difficult 4 - Difficult 5 - Very difficult

How would you rate your experience at the clinic? How would you rate your experience at the clinic? Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied, please add further comments

Please add further comments as to why you were very dissatisfied

Did the consultation with Mr Henderson meet your expectation? Did the consultation with Mr Henderson meet your expectation? Exceeded Met expectation Below expectation, please add further comments 

Please add further comments as to why the consultation was below your expectation

During your appointment did you feel you were treated with courtesy & respect? During your appointment did you feel you were treated with courtesy & respect? Never Sometimes Usually Always Other

Was everything explained to you in a way that was easy to understand? Was everything explained to you in a way that was easy to understand? 1 - Very easy 2 - Easy 3 - Neither easy or difficult 4 - Difficult 5 - Very difficult

Did you feel satisfied with the advice/or diagnosis that you were given during your consultation? Did you feel satisfied with the advice/or diagnosis that you were given during your consultation? Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied, please add further comments

Please add further comments as to why you were very dissatisfied

Did you have sufficient time with Mr Henderson? Did you have sufficient time with Mr Henderson? Yes No

How likely are you to recommend Hugo Henderson to somebody else? How likely are you to recommend Hugo Henderson to somebody else? Extremely likely Likely Unlikely Very unlikely

Were the costs for any treatment/follow-up consultations explained in a clear way? Were the costs for any treatment/follow-up consultations explained in a clear way? 1 - Very easy 2 - Easy 3 - Neither easy or difficult 4 - Difficult 5 - Very difficult

Please let us know if you have any further comments

14 + 11 =

We have found the views and experiences of our patients to be hugely valuable in improving the quality and standard of care for all our patients. We would be extremely grateful if you could spare a couple of minutes and leave any anonymous feedback on the care you have received via this link.